Cape Coral pair battles retailer for substitution appliance

CAPE CORAL, FLA — The Mathers, in Cape Coral, have been residing out of a mini-fridge and cooler for months.

“I have to have refrigeration due to the fact my spouse is ill and I have to have refrigeration for his medicines,” stated Marjorie “Marge” Mather.

This arrives after their fridge from Sears, went on the fritz.

“I have experienced a whole lot of challenges with them,” she mentioned.

The “them” she’s referring to is Sears.

We 1st fulfilled Marge in December 2020, right after she struggled to get Sears and its guarantee business to repair her damaged stove.

“They order the erroneous section and I wait and wait around for months,” she informed FOX 4 then.

FOX 4 obtained concerned at the time, to assist her get some answers. But she suggests she’s owning the similar problems with this most current equipment.

“Warranties are as superior as practically nothing today,” she mentioned.

Just after FOX 4 reached out this time all-around, Sears released the following assertion and available to give her a superior $2700 credit score to get a new fridge:

“At Sears, the fulfillment of our customers is our leading priority. The exact day we decided that Ms. Mather’s refrigerator could not be fixed thanks to the unavailability of areas, we gave her the authorized credit she was entitled to get underneath her Grasp Safety Arrangement. She then chosen her substitute and it is scheduled to be shipped July 31st. We appreciate her currently being a Sears consumer.”

When the new fridge didn’t get there on July 31st, FOX 4 contacted them once more past 7 days and they sent us a assertion, promising to have the equipment sent by Monday:

“At Sears, the satisfaction of our customers is our leading precedence. We regret the delay induced by world, industry supply difficulties at our producer, which now claims the upcoming tentative supply day is Monday, Aug. 16. Our member solutions staff has spoken with Ms. Mathers, who has agreed to await shipping on Monday and if the producer is not able to satisfy its promised shipping and delivery day, Sears is ready to give Ms. Mathers other selections to satisfy her satisfaction. We appreciate her tolerance. Sears is proud to be trusted by hundreds of thousands of People for their maintenance and coverage wants and we take that rely on very seriously.”

“It has taken the coronary heart and soul out of me with these folks. They just, they basically make you cry since they will not pay attention to you and they do not treatment,” mentioned Mather.

Properly Monday came and went and they did drop off a fridge, but Marge suggests it came with ruined doors.

She sent it back and tells FOX 4 that she acquired a new fridge from a further enterprise.

As of now, she’s calling on Sears to slash her a check out for the cost of this new fridge and hopes to move on following that.

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